FAQs

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase. If you didn't receive, contact us via support@oakbaygifts.com.

I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?

Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via support@oakbaygifts.com to request for change.

HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. 

WHICH COUNTRIES DO YOU SHIP TO?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via 

support@oakbaygifts.com.

HOW LONG I CAN GET MY ORDER?

Basically around 15-20 working days. For the personalized product will be longer, more details please check the Shipping Page.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via 

support@oakbaygifts.com to request for such changes.

HOW TO RETURN YOUR ITEM?

You may contact us via support@oakbaygifts.com for more information. For personalized product we do not allowed return or refund.