FAQ's-Neon Light
Can I see some signs you've recently made?
Are LED neon signs prone to breakages? What are they made of?
Our LED Neon is made from proprietary PVC molding technology, most signs deliver with high quality acrylic as backing.
Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon.They are much stronger than traditional neon signs.
Can you use LED Neon Sign Signs outdoor?
Yes, we can produce waterproof versions for outdoors events and outdoor permanent installation. Please specify your application when you submit your custom order inquiry or choose it direct on our custom sign product page.
What’s the typical lead time for custom orders?
All orders are made to order by hand in our own international production facility with the upmost of care and attention to detail.
5 days after your payment, your product will be finished and shipped.
Please also be aware that many shipping carriers are experiencing delays due to COVID-19, and regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible production and delivery.
Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number. Shipping is on average 7-14 days after production depending on country and service level chosen at checkout.
How long do the LED neon signs last?
The lifetime of LED light lasts minimum of 30,000 hours. That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period.
Does it require any maintenance?
Not at all. LED is environmentally friendly and maintenance free.
INSTALLATION:
How safe are LED neon signs?
Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operating.
Will my neon sign require any specialist installation?
The majority of neon signs that we supply are for internal use, and come mounted on an acrylic panel (making them easily portable), complete with a normal mains plug, which can be plugged into an accessible plug socket. The sign simply needs to be fixed onto the wall, or suspended from chain that we can supply as optional accessory. Neon signs for permanent external use, and some large internal neon signs, will require specialist installation.
For standard wall installation we recommend using these strips:
https://amzn.to/34IOxuf
Ordering:
What does the warranty cover?
We offer a 12 month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
CUSTOMIZATION:
What are the colors available?
We have a total of 8 colours - Pink, Light Green, Blue, Light Blue, Purple, Yellow, Orange and White!
Can you use any font or design to create an LED Neon Sign?
Yes, however some fonts and designs work better than others like script and sans-serif fonts. We will recommend only monoline (equal width) fonts due to the tube that we are using. Calligraphy/brush styles can’t be replicated precisely. We are more than happy to advise and assist with your ideas.
How much does a custom sign cost?
Our custom made neon signs start at just $80. Sign cost varies depending on sign size and design complexity. Use the custom product page to get a price, or email our team at Support@oakbaygifts.com
What’s the process for customized orders?
You can order direct on our custom product page, or if you prefer you can email our team at Support@oakbaygifts.com and we will help you through the process! :)